Give ‘em the Pickle

Customers today expect good service. If service is poor, they often don’t say much to you, they just don’t return. If service is great, not only do they remember it, they come back, again and again and again. Offering great customer service is an important piece of the puzzle of a successful business.

By attending this workshop you will learn the basics of offering great customer service

Monday, February 11, 2008

City Hall (2^nd Floor)

J. Oakley Seibert Council Chambers

6:00pm to 7:30pm

Registration Fee:

Members of Main Street Martinsburg-free

Non-members-$10.00

Registered with form, or pay at door

Make check payable to:

Main Street Martinsburg

142 N. Queen Street

Martinsburg, WV 25401

Topics discussed will be:

· Learning the components of excellent customer service

· Thinking about service from the customer’s perspective

· Discover at least 3 simple ways to personally improve the level of service you offer to your customers

· Identify your “pickles” and to make sure you give them to your customers

· Learn from and exchange ideas with you fellow training participants

Instructor

Nancy Ferner

SBDC